Remote Bilingual Healthcare Call Center Advocate
Job details
- $13.67 an hour
- Full-time
Benefits
extract from the full job description.
- dental insurance
- disability insurance
- health insurance
- Paid vacation
- Paid Training
- retirement plan
- vision insurance
About Conduent:
Through our dedicated people, Conduent delivers business-critical services and solutions on behalf of Fortune 100 companies and more than 500 governments, driving exceptional results for our customers and the millions of people who count on them. You have the opportunity to develop personally, to make a difference, and to be part of a culture where individuality is perceived and valued every day.
Job Description:
Bilingual Healthcare Customer Service Representative
Conduent Business Services: Remote but must be within reachable distance of Guaynabo
Starting wage is $13.67 per hour.
There are so many opportunities for growth within the healthcare team!
The Health services for you and your family include medical, dental, and vision care.
Paid vacation.
Would you like to be part of a team that changes people's lives?
Do you love helping people solve complex problems and offering solutions?
Join our Customer Experience team!
On the role of the bilingual healthcare customer service representative:
As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customer needs, and answering customer questions. They handle a constant volume of incoming customer calls while navigatingmultiple systems simultaneously.
Our call center agents are members of a support team.Your outstanding customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and reliability are the keys to the success of our customers.
Some of the questions you might get as a healthcare call center advocate include:
- Can youhelp me fill out my prescriptions?
- Do you know the tracking details for my order?
Requirements
We are looking for people with a passion for helping others, natural empathy, and the determination to provide a comprehensive solution to these health issues. Customer service experience is a plus but not essential.To be successful in this role, you will have:
- 100% training attendance During our training period, no time can be wasted when you are assigned a position.
- excellent communication skills.
- Ability to type 25 words per minute
- Mastery of keyboard and software
- Great problem-solving skills.
- ability to multitask effectively
- high school diploma, GED, or college degree
- Ability to successfully complete a mandatory paid training program
- Successful completion of the background check required for this position
Equipment and workplace requirements
- We provide you with a computer and equipment.
- You must have a home internet connection >10 Mbps (you can do a quick check on fast.com).
- You should be able to connect your work computer directly to your home modem via Ethernet.
- Must have a quiet place to work.
Here's what you need to do to be considered for this position: It takes less than 20 minutes and includes everything you need at this stage!
- Apply for the job and provide your basic profile information (2 minutes)
- Answer the preselection questions to ensure you meet the minimum requirements for the job (3 minutes)
- Perform a written test (2 minutes)
- Do a quick assessment to determine if you're fit for the role and set everyone up for success (10 minutes).
For the writing test and assessment, you needaccess to a computer with a keyboard. If you don't currently have access to it, follow the other steps, and then find a local public computer to do steps 3 and 4. You can access a computer with a keyboard at acoffee shop, library, mail order store, or just search for "public computers near me."Once you have access to a computer, you can log into your account and complete the application process.
If you don't complete all the steps, we'll send you a reminder email. If you don't hear from us, please check your spam folder for messages from the recruiting team.